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Browse Our Legal Framework Before You Join

We lay out how ultraboost handles your data, your account and your rights so you know what you're agreeing to before you open a wallet or place a stake.

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ultraboost Browse Our Legal Framework Before You Join
HOW WE PROTECT YOU

Explore Our Data and Account Security Practices

We take concrete steps to protect your information and keep your account under your control. Here is how we handle data, cookies, retention and security across the platform — written plainly so you know exactly what applies to your ultraboost account.

Data Collection

We collect only the information needed to operate your account — name, contact details, payment method and transaction records. We do not sell personal data to third parties or use it for purposes outside platform operation and compliance.

Cookie Usage

Our site uses cookies to keep you logged in, remember preferences and understand how pages perform. You can adjust cookie settings through your browser. Essential cookies cannot be disabled without breaking core account functions.

Account Security

Your account is protected by a PIN or password you set at registration. We recommend changing it periodically. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

Data Retention

We retain account and transaction data for as long as your account is active, plus a period after closure required by compliance obligations. You can request deletion of non-essential data by contacting our support team directly.

Your Rights

You have the right to request a copy of your personal data, ask for corrections, or request deletion where legally permissible. Submit these requests through live chat or email and we will respond with the steps involved.

Policy Updates

When we update legal policies or terms, we notify you through in-account alerts and email. Material changes are flagged clearly so you can review them before continuing to use the platform. Previous versions remain available on request.

REACH OUR TEAM

Open a Conversation About Policy Questions

If you have questions about our legal policies, data requests or account restrictions, our support team handles these through multiple channels. You do not need to wait for a scheduled callback — reach out directly and expect a timely response on your policy query.

Live Chat Tap the chat icon in the bottom corner of your screen on any page. Our agents handle legal and policy queries directly, and you can request escalation to a compliance contact if your question involves data access or account closure.
Email Support Send your legal or data request via email. We aim to acknowledge receipt quickly and provide a substantive response covering your specific policy question, including data access requests or account eligibility concerns.
Account Centre Log into your account and navigate to the support section. From there you can submit formal requests for data export, account review or policy clarification. Each request is tracked with a reference number.

Get Answers on Legal and Data Queries

These are the questions our support team receives most often about legal policies, data handling and account rights. Each answer reflects how ultraboost actually operates for users in Bangladesh and eligible regions.

Access depends entirely on your local law and eligible regions. We do not make a blanket claim that our services are available everywhere. You are responsible for confirming that using an online gaming platform is permitted in your jurisdiction before you register.

Open live chat or send an email to our support team and ask for a data export. We will verify your identity through your registered bKash, Nagad or Rocket details and then provide a structured copy of the personal data we hold on your account.

Yes. Contact support and request account closure. We will remove non-essential data after a compliance retention period. Some transaction records must be kept for regulatory reasons, but personal identifiers are anonymised once that window closes.

We notify you via email and an in-account alert before changes take effect. You can review the updated terms and decide whether to continue using the platform. If you disagree with material changes, you may close your account and withdraw remaining funds.

When you request a withdrawal to your bKash, Nagad or Rocket wallet, we may ask for identity documents — a national ID or passport scan. This verification step protects your funds and satisfies compliance requirements before releasing payment.

We share data only with payment processors (bKash, Nagad, Rocket) to complete transactions, and with compliance bodies if legally required. We do not sell your information to advertisers or unrelated third parties under any circumstances.

Cookies keep you logged in, store your language preference and help us understand which pages perform well. You can manage non-essential cookies through your browser settings. Disabling essential cookies will prevent account login from working properly.

Contact support through live chat immediately. We will freeze your account to prevent further activity, investigate the issue and guide you through resetting your credentials. Keep your PIN private and avoid reusing passwords from other services.

Transaction records are retained while your account is active and for a compliance period after closure. The exact duration depends on regulatory requirements applicable to your region. You can request a transaction summary at any time through your account centre.

Yes. Contact support and specify which non-essential data processing you want to opt out of — such as marketing communications or analytics cookies. Core account data needed for transactions and compliance cannot be restricted while the account remains open.

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