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How We Handle Your Privacy at ultraboost

Your personal information stays between you and us. We collect only what we need to run your account, process your bKash, Nagad or Rocket transactions, and keep your wallet secure.

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ultraboost How We Handle Your Privacy at ultraboost
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to know what data we hold, request corrections, or ask for deletion, our support team handles privacy queries through dedicated channels. Responses typically come back within a reasonable timeframe once your identity is confirmed through your registered phone number or email.

Live Chat Open live chat from any page on your mobile browser or desktop session. Mention your privacy query and the agent will route you to our data team, who handle requests tied to your account wallet and transaction history.
Email Send your data request to our support email address listed in your account settings. Include your registered phone number so we can verify ownership quickly. We respond to privacy-related emails as a priority over general queries.
In-App Request Head to your account settings and tap the privacy section. You can submit a formal data access or deletion request directly from there. The form pre-fills your account details so verification is faster on mobile.
DATA HANDLING PRACTICES

Explore How We Protect What You Share

We apply layered protections across your account lifecycle — from the moment you enter your phone number during registration to how we store your completed bKash, Nagad or Rocket deposit records. Below is a breakdown of our key data-handling practices so you know exactly what happens behind the scenes.

Encryption in Transit All data moving between your device and our servers travels through encrypted channels. Whether you are logging in from Dhaka or checking your account balance, the connection stays protected against interception by third parties.
Cookie Usage We use cookies to remember your session preferences, keep you logged in across pages, and understand which parts of the platform you use most. You can clear cookies from your browser settings at any time without losing your account.
Account Security Your account is tied to your registered mobile number. Any sensitive change — like updating your withdrawal method or email — triggers a verification step through that number, adding a layer that only you control.
Data Retention We keep your transaction records and account activity for as long as your account is active. After you close your account, we retain minimal records only where local regulations require, then securely delete the rest.
Third-Party Sharing We share data only with payment partners like bKash, Nagad and Rocket to process your deposits and withdrawals. No personal information goes to advertisers, data brokers or unrelated third parties under any circumstances.
Your Rights and Requests You can request a full copy of your stored data, ask us to correct inaccuracies, or request deletion. Submit through live chat, email or the in-app form. We aim to fulfill valid requests promptly once your identity is confirmed.

Check Common Privacy Questions

We collect your name, phone number, email address, and device identifiers during registration. Once you make your first deposit via bKash, Nagad or Rocket, we also store transaction references and wallet identifiers linked to that payment.

No. We never sell or pass your personal information to advertising networks or data brokers. The only third parties that receive your data are payment processors like bKash, Nagad and Rocket, strictly to complete transactions you initiate.

Open your account settings on mobile or desktop and tap the privacy section. Submit a data access request from there, or send an email to our support team with your registered phone number for verification. We deliver your data file once identity is confirmed.

Yes. You can request full account deletion through live chat, email or the in-app privacy form. After verification, we remove your personal data except for minimal records we may need to retain under applicable local regulations.

All payment data travels through encrypted channels between your device and our servers. Transaction records are stored in secured databases with restricted access. Only authorised systems interact with your wallet details during deposit or withdrawal processing.

We use cookies for session management, login persistence and platform analytics. You can clear or block cookies through your mobile browser settings without losing your account. Some features like auto-login may stop working if cookies are fully disabled.

If your account goes inactive, we retain your records for the period required by applicable regulations in your region. After that window closes, your data is either anonymised for internal analytics or permanently deleted from our systems.

We notify you through your registered email or an in-app message whenever a material change occurs. The version date at the bottom of the policy page always shows the latest revision so you know whether anything has changed since your last visit.

Reach our support team through live chat or email and specify that your query is privacy-related. We escalate data-handling concerns to our internal data team, who investigate and respond with findings and any corrective steps taken on your account.

Your account data syncs across any device where you log in — phone browser, desktop or tablet. Session tokens are device-specific for security, so logging in from a new device triggers verification through your registered mobile number before access is granted.

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